MITC is pleased to announce significant customer service enhancements. All Business Class Service and MITC Cloud service plans are being extended to 24-hour coverage, 365 days of the year for Code Red service requests.
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24 hr x 365 Coverage
All Business Class Service and MITC Cloud service plans are being extended to 24-hour coverage, 365 days of the year for Code Red service requests. Code Red includes:
- Telephone Lines not answering
- MyMITC not available
- Payroll emergency
Line Alert
An additional, optional service is now available:
- Line Alert will test your telephone lines (USA, Canada & UK) to make sure they are answering.
- If the line fails to answer (power outage, hardware failure, busy, etc.), MITC will send your organization and MITC an email.
An MITC software consultant will be available to respond 24hrs/day, 365 days/year!